Apple Music Cannot Connect? Here’s How to Fix it

On the list of music streaming platforms, Apple Music has secured its top spot. It provides high-quality music to its users. However, just like any other app, it is prone to bugs. Many users are facing the issue that their Apple Music cannot connect. This can be frustrating at times.

People usually listen to music in their free time. But what if you want to listen to music on your Apple Music app but find out it’s not working? It can be a total mood spoiler. If you are also facing this issue, you are in the right place.

In this article, we’ll tell you why your Apple Music cannot connect and how to fix the issue.

Why can’t your Apple Music connect?

The issue of Apple Music not connecting is not new. People have been facing this issue for a very long time. There can be many reasons behind this issue. Some of the most common reasons are mentioned below.

  • Unstable Internet Connection: Apple Music plays high-quality music. To play that music, it needs a good internet connection. Sometimes, a lack of internet connection may cause your Apple Music to malfunction.
  • Apple Music’s servers are down: Sometimes, the reason is not on your end. There are instances where the official servers of Apple are not working or are under maintenance. This can hinder the performance of some apps.
  • Outdated Software: Apple regularly releases software updates. If you are still on a very low version of iOS, that too is not updated, then there are chances that some apps may stop working.

How to fix the ‘Apple Music Cannot Connect’ issue?

Now that we know some of the main reasons behind your Apple Music not working, let’s move on to the solution part. It should be noted that you have to perform every method mentioned below. This is because the particular reason behind this issue is not known. So, here are some methods to fix the issue:

1. Fix Internet Connection

The first and foremost thing that you should do when your Apple Music stops working is to check your internet connection. Sometimes the issue is with the internet, and you are looking for other issues. You can check other apps that run on the internet to know if the internet connection is stable or not. If it is, then check your internet speed online to see if it is fast enough to run Apple Music.

2. Check Apple Music Servers

If your internet is working fine, then the next step is to check the official Apple servers. Though this is rare, sometimes your Apple Music won’t work as their servers are under maintenance. So, head on to the official Apple Server page and check the live server status of Apple Music.

Other than the official Apple server page, you can check the Downdetector for Apple Music live server status. Not only can you see the live status of Apple servers, but you can also see server complaints from other users. You can also make a complaint that your Apple Music is facing server issues.

If the issue is with the servers at Apple, then there’s nothing you can do. You just have to wait for them to fix the issue. You can also check their social media handles to get the latest updates.

3. Software update

Apple regularly releases software updates for your iOS devices. The software updates are meant to fix glitches and bugs. However, if you don’t update your device regularly, these bugs may bundle up and hinder the performance of your apps. So, updating your software regularly is highly recommended. Here’s how you can update your software on your iPhone:

  • Open the Settings app on your iPhone.
  • Scroll down and tap on “General.”
  • Tap on “Software Update.”
  • Here you will find if any software update is pending. If yes, update your iOS and then check if the problem persists.

4. Check the Time and Date

If even after performing the above methods, your Apple Music is not working, then probably the time and date on your iOS device are incorrect. Incorrect date and time settings can cause many issues. To fix this, you may need to manually update the date and time in the settings. Here’s how it’s done:

  • Open the Settings app on your iPhone.
  • Tap on ‘General.’
  • Select ‘Date & Time.’
  • Check if the time and date on your device are correct. You can either manually select the time zone from the list or enable the “Set automatically” option. This will automatically update the time and date via the Internet.

5. Restart Your device

Sometimes, just a simple restart makes things work. Simply restart your iPhone or iPad and check if the app is working or not. If you are still not able to use the app, log out of your account on the Apple Music app and sign in again. Check if the issue is resolved.


That’s all you can do if your Apple Music cannot connect. This is a common problem faced by many users. Try the above methods to fix the issue. If the issue is not resolved, then you should consider going to the Apple Store to seek professional help.

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